Transform industry challenges into sustainable competitive advantage
New trends are redefining the landscape for capital markets as the industry pushes forward into 2025. Capgemini’s recent trends book identifies three high-level themes that will help shape how the capital markets industry evolves in the future:
- Customer first focuses on enhancing customer experience through elevated omnichannel interactions and improved products and services.
- Enterprise management deals with leveraging technology to streamline processes, increase agility, and reduce operational costs.
- Intelligent industry revolves around the utilization of modern technology solutions to deliver end-to-end digital experiences that transform the entire value chain.
These themes inform the capital markets industry’s response to evolving challenges and opportunities, and how organizations can best position themselves for a customer-centric, efficient, and innovative future. Our trends book provides a comprehensive overview of the top ten trends that will shape capital markets in the year ahead and beyond, offering insights into how firms can stay competitive, unlock growth, and rise to the demands and expectations of today’s customers.