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Insurance

Change. That word captures the current state of the insurance industry in all markets, in all sectors. Change driven by climate, technology, macro-economics, demographics, and geopolitics.

This change demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be opportunity, for those who seize it.

Capgemini creates business value from change in the insurance industry. This is our specialty; this is what we do. We help our clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations; we help our clients explore and seize change-driven opportunities across the insurance value chain, from distribution to claims management, from customer experiences to sophisticated underwriting.

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      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

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        How insurers can deliver a unified customer experience, streamline operations, and retain assets.

        Sustainability for financial services

        Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

        Cloud for financial services

        Unlock the full potential of your cloud investments

        Data-powered financial services

        Few organizations take full advantage of their data. At Capgemini, our goal is to help our clients become data masters.

        Digital insurance operations

        Transform insurance processes across property and casualty (P&C) and life and health (L&H) insurance, by implementing a portfolio of platform-based, customer-centric offerings that reduce cost, increase efficiency – and boost customer satisfaction.

          Client Stories

          Meet our experts

          Shane Cassidy

          Executive Vice President, Financial Services; Insurance Business Unit Leader
          Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

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