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Next-Generation Financial Services

The Future of Banking is connected, insights-driven, obsessed with Customer Experience and sustainable.
And sometimes even invisible.

Inspire Innovation and Attract 10x Talent

  • Establish new leadership styles and mindsets that attract talent
  • Nurture 10x talent and enable them to innovate
  • Develop Sense Capabilities to read and analyze the weak signal in the marketplace
  • Create the necessary flexible IT, Processes and Way of Working for responding to these new developments before the competition
  • Learn from the best native next-generation businesses across industries

Explore and Unlock New Business Models

  • Create a vision and strategy to grow via next-generation banking models
  • Grow into new markets, business areas and customer segments
  • Shape new customer propositions and “intelligent products” for the next generation of customers
  • Explore new revenue streams through data monetization and eco-system partnerships
  • Leverage ESG for growth instead of a compliance action

Shape Profitable and Scalable Operations

  • Position customer experience as the north star for your operations
  • Establish industrial-strength automated operations with scale for zero manual intervention
  • Develop artificial intelligence and analytics as core organizational DNA
  • Support top customer experience and reduce cost through Omni-channel optimization
  • Create componentized operations that enable various market/product/customer strategies with low cost and high margins

Digital Asset Economy











The creation and delivery of digital products and services in a world where everyone can become a creator opens up massive opportunities. How can banks grow in the Creator Economy?

Platform Business Models










Platforms already drive the consumer business and banks have mostly missed to be a key player. But there is a significant opportunity for banks to build industry platforms. There banks can manage an industry wide eco-system enabling companies to co-create and trade – with banks  infusing commercial banking capabilities and adjacent services.

Intelligent Products











Applying Artificial Intelligence to offer intelligent propositions and smart servicing that can be seamlessly embedded in partner ecosystems.

Changing Customer Expectations














Native digital firms set the bar high and create best practices in Customer Experience – banks need to learn and adopt these best practices for banking.

Modular FS Value chain














The de-composition and re-assembling of value chain components opens a broad range of business strategies and new banking models.

De-coupling of Banking License














Banking as a services enables banks to open up their products, services and infrastructure  to financial and non-financial firms – creating new revenue sources.

Insights

Point of view

From traditional banking to invisible finance

capgemini-invent
Conversations for tomorrow

Discussion with Masakazu Osawa, Mitsubishi UFJ Financial Group

capgemini-research-institute
Report

Decentralized Futures: Implications for financial institutions

World Payment Report
Capgemini Invent
Read more

Our Experts

Michael Zwiefler

Vice President | Financial Services, Capgemini Invent

Stanislas de Roys

Managing Director | Capgemini Invent
I have over 20 years of experience working with Financial Services lead players in Asia, North America and Europe. I have lived and worked in several countries across 3 continents and am currently based out of Paris. I lead Capgemini Invent’s activities with banks and insurers across the globe, and support industry leaders on topics such as innovation strategy and business transformation.

Joachim von Puttkamer

Global Head of Banking, Capgemini Invent