Transform industry challenges into sustainable competitive advantage
As the financial services industry pushes forward into 2025, new trends are redefining the industry landscape and its approaches to sustainability. Capgemini’s latest research identified three core themes around which the future of ESG in the industry will evolve:
- Customer first focuses on the transformation of customer experience, particularly from within the lens of customer omnichannel interactions and the perceived value of products and services.
- Enterprise management revolves around how enterprises can evolve their processes, teams, solutions, and operations to enhance agility and operational efficiency while optimizing the cost of doing business.
- Intelligent industry focuses on leveraging modern solutions to deliver end-to-end digital experiences that transform the value chain.
As use of technologies like AI and data analytics tools become more commonplace, financial institutions need to leverage them to enhance sustainability initiatives, improve reporting accuracy, and scale intelligently within their complex market environment. Our three themes cover the financial services industry’s response to ongoing challenges and opportunities, and address how firms are planning to become more customer-centric, efficient, and innovative in 2025 and beyond – and always with an increasingly sharp eye on environmental, social, and governance priorities and concerns.
This trends book provides an overview of the top 10 sustainability trends in financial services that will impact organizations in 2025, offering insights into how organizations can improve compliance, meet the increasing demands of consumers, and drive sustainable growth.