Insurance

Change. That word captures the current state of the insurance industry in all markets, in all sectors. Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be opportunity, for those who seize it.

Capgemini creates business value from change in the insurance industry. This is our specialty; this is what we do. We help our clients understand and navigate the challenges change brings, both for refining their strategies and redesigning their operations; we help our clients explore and seize change-driven opportunities across the insurance value chain, from distribution to claims management, from customer experiences to sophisticated underwriting.

    Insurance top trends 2024

    Explore strategic insights and tactical use cases to help ensure profitable growth and future readiness across both P&C and life insurance domains.

    Best Advancing Software Testing Practice Award

    This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

    World Cloud Report 2023 – Financial Services

    Is your cloud journey taking you where you need to go? Create business value in an innovation-powered future.

    World Life Insurance Report 2023

    The aging well opportunity: how trust and engagement can unlock growth for insurers

    Awarded Migration Acceleration Specialization by Guidewire

    First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

      Segments we serve

      Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

      We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data & AI, intelligent automation, and partner ecosystems.

      An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

      We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

      Digitization of Healthcare is revolutionizing the ways in which care is delivered and paid for, continuously reshaping the value delivered.

      We are empowering the advancement of care access, delivery, and quality, focusing on wellness and simplified & equitable healthcare ecosystem.

      Featured services

      Digital core for insurance

      Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

        Sustainability for financial services

        Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

          Cloud for financial services

          Unlock the full potential of your cloud investments

            Data-powered financial services

            Few organizations take full advantage of their data. At Capgemini, our goal is to help our clients become data masters.

              Client stories

              Capgemini supports Zurich Germany in accelerating a strategic IT transformation

              Zurich Germany accelerates its digital transformation with the introduction of agile collaboration models.

                Connected insurance with customer-focused innovation at USAA

                Learn how USAA’s customer-focussed innovation strategy is driving the future of connected insurance.

                  Business operations

                  Navigating the new norms of retirement with the SECURE 2.0 Act

                  Abhishek Singh
                  Nov 23, 2023
                  Business operations

                  Rethinking cost optimization: From cutting corners to fueling growth

                  Mark Standeaven
                  Oct 10, 2023
                  Customer experience

                  Closing the generational life insurance gap with education

                  Samantha Chow
                  Oct 10, 2023

                  Meet our experts

                  Adam Denninger

                  Global Industry Leader, Insurance

                  Shane Cassidy

                  Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
                  Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

                  Satish Weber

                  Expert in Business Transformation, Digital Transformation

                  Kiran Boosam

                  Vice President, Financial Services; Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services

                  Samantha Chow

                  Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
                  Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

                  Andrew Hood

                  Global Insurance Practice Head

                    Recognition

                    2022 Partner Innovation Award for Cloud – Experience

                    Explore why we achieved the 2022 Partner Innovation Award in the ‘Experience’ category for our work with Pensioenfonds Detailhandel

                    Join the conversation on LinkedIn

                    Connect with our experts and read the latest industry insights on our dedicated LinkedIn page