State of Georgia becomes an adaptive provider of modern IT services

“The State of Georgia went all in on an outsourcing model. It is unique and arguably the most successful [initiative across state governments]. This was such a significant change, wrought with skepticism and resistance because of doing something differently. But the path we were on was not delivering reliable, stable, secure systems – thus we made a business decision to shift to a managed-services program. Moving from a CapEx to OpEx model means hardware is refreshed regularly to achieve optimal life span and that is one example that has helped us achieve a desired customer experience. The notable difference is bringing more value to the business and being a partner at the table.”
Calvin Rhodes – CIO, State of Georgia, and Executive Director, Georgia Technology Authority