Grocery’s digital dilemma

For many grocers, fast-growing digital channels are also their least profitable.

With digital playing an integral role in the future of the industry, grocers must innovate—finding ways to improve margins and capitalize on the growth opportunity of online channels.

Maximizing the profitability of grocery’s fast-growing digital channels

Over the next five years, e-commerce grocery sales are projected to grow at a CAGR of 9.1%… but is that growth good news for grocers?

For many the answer is no. Legacy systems and processes that often serve as the foundation for digital grocery offers are not suitable for modern shoppers, leading to challenges in availability and fulfillment that chip away at satisfaction, loyalty, and profitability.

By 2025

grocers will lose

$14M

in margin for every

$1B

in digital sales due to underdeveloped digital grocery offers

Reinventing grocery

With consumer-centric fulfillment strategies

A new solution to super-charge digital profitability and growth

Our latest expert point of view, Grocery’s digital dilemma: Maximizing the profitability of grocery’s fastest growing channel, explores how organizations must adapt to compete and overcome digital fulfillment challenges, thereby creating a successful, sustainable, and scalable digital grocery offer.

Join us as we review the fundamental principles grocers need to embrace to recapture lost profits and reposition this burgeoning channel as a growth engine.

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Want to learn more about how Capgemini’s Consumer-Centric Grocery Fulfillment can help your organization reach the next level of growth? View our digital grocery offer page or contact our experts to schedule a consultation.